Vettsy Boxes FAQs
Vettsy Subscription Boxes FAQs
What comes in my Vettsy Subscription Box?
Monthly Mini Box: A curated collection of 8-10 full-size newly released & hot selling Vettsy nail products for $25.99.
Monthly Delux Box: Every month will feature a new theme and includes 20+ nail goodies, packed with a retail value of over $200.
Quarterly Seasonal Box: Get a $200+ value Box for only $69.99! The quarterly box matches with the seasons, 20+ products including seasonally inspired, new in and on-trend nail items from Vettsy.
When Will I Be Billed?
There are 2 plans available for you to choose from: Monthly and Quarterly.
Subscribers are billed immediately for your first purchase.
For quarterly box, recurring orders are billed every 90 days from the purchase date.
For monthly box, recurring orders are billed every 30 days after purchase date.
When will I receive my box?
First box ships within 1-3 business days.
Subsequent boxes will be processed within 3 business days after charge date.
Shipping time varies by location. These are our estimates:
1-3 weeks for United States, Australia, and most of European countries;
2-5 weeks for Canada, Russia, Italy, France, Spain, Israel, Philippines, and some other countries.
What is the cut-off date to order a box?
Monthly box: 10th of that month 11:59 PM EST.
Quarterly box:
Winter: 1st, February
Spring: 1st, May
Summer: 1st, August
Fall: 1st, November
If you subscribe after the cutoff date, you will be receiving your box for the following month/season.
How much is shipping?
The Monthly Mini Nail Box: FREE US SHIPPING! For the Rest of the World, shipping is a Flat Rate of $5.99. But if your order amount over $39.99, free shipping is also available.
The Seasonal Nail Box & Monthly Delux Nail Box: FREE SHIPPING
Can I choose the products in my box?
If you don’t want to get products you already had or items you don’t like in the box, please leave a note when you check out. We will try our best to let your wish come true!
Can I change my address?
As the purchaser, it is your responsibility to make sure the address chosen at the time of checkout is the correct address. If the wrong address is added to your order- please contact us before your order ships out so we can get it adjusted.
Can I cancel anytime?
Yes! You may cancel your subscription through your account portal or by emailing service@vettsy.com. If you’d like to cancel your subscription, please do so before next billing date to avoid additional charges.
Can I return my box?
All sales are final, no returns or exchanges for Vettsy Box. Exchanges or replacement items are considered on a case by case basis due to damage in shipment. If you experience an issue, please contact service@vettsy.com and include any relevant information and photos of how the box/items were received.
I’m a new member. Do I get a gift?
YAS! We make sure every single new member who signs up for the subscription box on the Vettsy website gets a special free gift.
Vettsy One-Time Boxes FAQs
Is this a subscription service?
Nope—You can order any of the Vettsy Box whenever you’d like. There’s no subscription required. However, they won't be available forever, so grab yours asap when you still can. Don't regret when you miss it out!
Can I apply a discount code to a Vettsy Box?
All the Vettsy Boxes are not eligible for any discounts with purchase codes at this time.
Can I use my points or gift card to purchase a Vettsy Box?
Yes, Vettsy Points and gift cards can be used to purchase a Vettsy Box.
Can I change the colors or styles of the products in the box?
Some of the products in the Vettsy Boxes are picked randomly. If you don’t want to get products you already had or items you don’t like, leave us additional information when you check out. 'Vettsy Santa' will try his best to make your wish come true!
Can I return or get a refund for the box?
All sales are final. We do not accept returns or refunds on any of the Vettsy Boxes.
What happens if I receive something that's damaged?
We’re really sorry if you received something damaged, sometimes the boxes may be handled a little too heavy in transit. Pop it into an email with a pic of the product, to service@vettsy.com within 14 days of receiving, we’ll try our best to get it sorted for you!
What happens if I am missing something inside the box?
Again, we’re really sorry you didn’t receive something inside your box, we can understand how frustrating that must be! Drop us an email at service@vettsy.com within 14 days of receiving and we’ll sort it for you.