Currently we accept Credit Card Payments, Paypal, Affirm and Sezzle. We are sorry that we don't accept cash on delivery.

All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

We will do our best to assist you proceeding with any changes to your order. Any request shall immediately be addressed to our Customer Service by email at service@vettsy.com.

Please contact service@vettsy.com ASAP. We can modify the address for you as long as your package hasn't been shipped. And we are not responsible if a package is undeliverable because of missing, incomplete or incorrect destination information.

Some kits, clearance items and all Vettsy boxes aren't eligible for any discount code, since their prices are already discounted. When you enter the discount code on the checkout page, our system will automatically identify the products that are eligible for the discount code or not. If you have further questions, please feel free to contact our Customer Service.

Due to the limitations of printing technology, the color on the outpacking will be a little different from the color of the actual gel. But the color of the gel inside the pot is the same as the pictures on our website. In addition, different ways of applying nail products will also affect the color presented. You can apply the gels according to our instructions on our Instagram channel @Vettsystore to get the ideal color. If it still can't work well, please feel free to contact our Customer Service.

YES. Our gel polishes need to be cured with the UV/LED lamp. If you need one, you can get the nail lamp in our store, too.

Due to the large number of gel polishes on our website, we don't put all MSDS on the website. Please feel free to contact us at service@vettsy.com
and tell us which kind of gel you are interested in. Then we will send you the MSDS accurately.

1. Nail File & Buffer to prep your nails for gel application.
2. Base Coat & Top Coat to ensure long-lasting nail art.
3. Gel Polishes for nail designs.
4. Nail Lamp to cure the gel products.
5. Acetone or Gel Polish Remover to remove gels.
6. Cuticle Oil to hydrate and moisturize nails.
If you feel that it is cumbersome to choose these products separately, you can directly order our Basic Box, which contains almost all the tools needed for nail art beginners.

Monthly Mini Box: A curated collection of 8-10 full-size newly released & hot selling Vettsy nail products for $25.99.

Monthly Deluxe Box: Every month will feature a new theme and includes 20+ nail goodies, packed with a retail value of over $200.

Quarterly Seasonal Box: Get a $200+ value Box for only $69.99! The quarterly box matches with the seasons, 20+ products including seasonally inspired, new in and on-trend nail items from Vettsy.

There are 2 plans available for you to choose from: Monthly and Quarterly.

Subscribers are billed immediately for your first purchase.

For quarterly box, recurring orders are billed every 90 days from the purchase date.

For monthly box, recurring orders are charged on the 11th of the month.

First box ships within 1-3 business days. Subsequent boxes will be processed within 3 business days after the charge date.

Shipping time varies by location. These are our estimates:

1-3 weeks for the United States, Australia, Canada, the UK and most of the European countries;

2-5 weeks for Russia, Italy, France, Spain, Israel, the Philippines, and some other countries.

Monthly box: 10th of that month 11:59 PM EST.

Quarterly box:

Winter: 1st, February

Spring: 1st, May

Summer: 1st, August

Fall: 1st, November

If you subscribe after the cutoff date, you will be receiving your box for the following month/season.

The Monthly Mini Nail Box: FREE US SHIPPING! For the Rest of the World, shipping is a Flat Rate of $5.99.

But if your order amount over $39.99, free shipping is also available.

The Seasonal Nail Box & Monthly Deluxe Nail Box: FREE SHIPPING

If you don’t want to get products you already had or items you don’t like in the first box you purchased, please leave a note on the view cart page before checkout.

If you don't want to get the items in an auto-renewed subscription box, please contact us at service@vettsy.com. before your box is shipped. We will try our best to let your wish come true!

All sales are final, no returns or exchanges for Vettsy Box. Exchanges or replacement items are considered on a case by case basis due to damage in shipment. If you experience an issue, please contact service@vettsy.com and include any relevant information and photos of how the box/items were received.

YAS! We make sure every single new member who signs up for the subscription box on the Vettsy website gets a special free gift.

YES. We set the option of a one-time purchase or subscription purchase on the item page of the subscription box. You can decide whether to subscribe the box before checkout according to your needs.

No. There will be no duplicate products in the monthly boxes and seasonal box. The types of products in them may be similar, but the colors, patterns, and styles are different. You can see what's in your new box from the photos on the website and the unboxing video on YTB. If there are some items in the box you already had, you can contact us to change them.

We will update the photos on our website and unboxing-video on YTB for each subscription box on the 11th of each month. We suggest that you pay attention to your new subscription box on the 11th of each month. If you want to change some products in your subscription box, please contact us before the package is shipped. Once the package is dispatched, the items in it cannot be changed.

Please make sure the address chosen at the time of checkout is correct & complete. If the wrong address is added to your subscription, please contact us before your package ships out so we can get it adjusted. If you want to change the shipping information for your future boxes, you can update it through your account portal or by emailing service@vettsy.com.

Nope—You can order any of the Vettsy Box whenever you’d like. There’s no subscription required. However, they won't be available forever, so grab yours asap when you still can. Don't regret when you miss it out!

All the Vettsy Boxes are not eligible for any discounts with purchase codes at this time.

Yes, Vettsy Points and gift cards can be used to purchase a Vettsy Box.

Some of the products in the Vettsy Boxes are picked randomly. If you don’t want to get products you already had or items you don’t like, please leave us a note on the view cart page before you check out. Or you can contact us after you place the order directly. 'Vettsy Santa' will try his best to make your wish come true!

All sales are final. We do not accept returns or refunds on any of the Vettsy Boxes.

We’re really sorry if you received something damaged, sometimes the boxes may be handled a little too heavy in transit. Pop it into an email with a pic of the product to service@vettsy.com within 14 days of receiving it, we’ll try our best to get it sorted for you!

Again, we’re really sorry you didn’t receive something inside your box, we can understand how frustrating that must be! Drop us an email at service@vettsy.com within 14 days of receiving and we’ll sort it for you.