Order Cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Your Satisfaction is Our Priority.

All the goods are inspected before shipment. Please always inspect your order upon reception. If you received damaged items or products with manufacture defects, missing items from your order, please send your order detail (with problems) to service@vettsy.com immediately. We will refund or resend new ones within 24 hours once we get your requirements.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return if you are not satisfied with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at service@vettsy.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without requesting a return first will not be accepted. 

Please Note: 30-day back does not include a free return shipping label. Shipping and handling fees are non-refundable.

You can always contact us for any return question at service@vettsy.com.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, excluding shipping and handling. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If you didn't receive your order after 3 months. We will issue full refund for you.